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AoE: Architectures of Ease
Design systems where preferred behaviour is the path of least resistance. Compare enforcement-based vs ease-based approaches and estimate hidden costs.
These costs are often invisible but can consume significant resources.
Ease-based designs achieve higher compliance with lower total system costs.
Compare how different system designs perform across all AoE dimensions.
Design so people comply unless they actively choose not to.
Every step removed from the good path increases compliance.
"I am the kind of person who..." is more powerful than rules.
Enforcement creates reactance and crowds out intrinsic motivation.
Systems requiring vigilance collapse under stress.
Punishment destroys the relationship that enables cooperation.