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The pattern where cognitive delegation occurs not through deliberate institutional decision but through passive acceptance of AI system involvement. Delegation by default is the opposite of governed delegation—it happens when COA is absent and no one owns the question of whether delegation should occur.
No one decided to delegate customer triage to AI. The system was added to help with volume; staff started relying on its categories; new staff never learned to triage without it. Delegation occurred by default, not design.
Section 5.1: Delegation Boundaries