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Institutional trust erodes through legitimacy drift—gradual, often invisible loss of credibility through small compromises. Maintaining trust requires active legitimacy investment and architectural protections against legitimacy spending. Trust is capital that must be continuously renewed, not a permanent asset.
A regulator gradually loses public trust despite no single scandal. Legitimacy drifted through accumulated small compromises. See: Legitimacy Drift, Legitimacy Capital, LGIT Series.
See: Legitimacy Drift, LGIT Series