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The capacity of an institution to retain and access relevant experience, knowledge, and precedent across time. Institutional memory is not merely documentation but living knowledge that informs current decisions. IOA treats institutional memory as infrastructure requiring active maintenance, not a passive archive. See also: Institutional Memory (Learning Context) for the ILA perspective.
An NGO faced a similar crisis fifteen years ago. With functional institutional memory, current leaders can access what was tried, what worked, and what failed. Without it, they reinvent solutions and repeat mistakes, treating each crisis as unprecedented.
Section 4.2: Learning and Institutional Memory