Loading...
Loading...
Breakdown in escalation architecture where normal institutional boundaries cannot contain issues or route them appropriately. Boundary failure is often the proximate cause of institutional crisis—not the underlying issue but the inability to handle it through normal channels. IOA identifies and repairs boundary failures before they cascade.
A quality issue at one factory becomes a company-wide scandal not because of the issue's severity but because escalation boundaries failed: local management couldn't contain it, regional management wasn't alerted, corporate was blindsided. The boundary failure, not the quality issue, caused the crisis.
Section 4.4: Escalation Boundaries